Have questions? We've got answers.
What are your hours of operation?
Customer service is available from:
Monday-Friday 10:15am - 5:00pm
Saturday 11:30am - 5:00pm
Sunday 11:30am - 1:30pm
Do you pick up in Manhattan or Suffolk County?
Yes, our appointments in Manhattan require a $35 fee. Please contact us for Suffolk County.
Do you offer same day appointments?
Yes, vomit happens when you least expect it. Our same day appointments are subject to availability and a $35 rush fee.
Can you pick up and return to different locations?
Yes, please keep in mind if the pick up or return should occur within Manhattan, Staten Island, Bronx or Suffolk County there will be an additional fee.
How do deliveries and drop-offs work?
All pickups and deliveries are CURBSIDE ONLY in high traffic/no parking/construction zones. Please leave your folded/collapsed item(s) with a doorman or bring directly to the driver. We will return your items in the same fashion. However, if a delivery has been made to a doorman, we will not be held liable for the loss or damage to any items. It is the customers sole responsibility to ensure the safety of items delivered by cleanbabygear.
I missed my appointment, what happens now?
Sorry we missed you. Our goal is to provide timely service to all of our customers and partners. If no one is available at the time of your scheduled pick up or deliver and/or the driver has to return at another time there will be a re-delivery fee of $30 applied to your order. Contact us to re-schedule.
Does Cleanbabygear.com offer any kind of guarantee?
Yes, we offer a 100% guarantee. If within 24 hours you are not completely satisfied with our services we will re-preform the service at no additional fee.
My baby has allergies or is sensitive to cleaning products. Can you still help me?
We can accommodate most sensitivities. Please contact us here to inquire about any special needs.
How often should I have my stroller and car seat cleaned?
We recommend regular maintenance of your strollers and car seats every three months. This will help keep your children safe from sticky latches and germs while extending the life of your products.
Can Cleanbabygear.com come to my house?
Absolutely! We love to make house calls and will clean strollers, car seats, other baby gear on site. There is an additional fee for house calls, please contact us to schedule an appointment.